Good Evening to all,
We wanted to be able to clear up the confusion for our clients, as we have now received confirmation that Veterinary hospitals are considered to be an essential business in Michigan. Therefore with the Stay Home, Stay Safe, Save Lives order we will still be able to provide care for your pets and we are incredibly grateful to be able to do so.
We were relieved to find this out this afternoon, however it does not protect us if one of our staff or doctors becomes ill or exposed and therefore our lobby will remain closed and elective services like grooming and boarding will be closed for the time being.
At this time, we are not currently cancelling or postponing services your pet is already scheduled for, but we continue to monitor our schedule closely. Our commitment to continue to provide best medicine and exceptional service has not changed.
And finally, please be patient with our phones. Our front desk is fielding a tremendous amount of calls and our doctors are utilizing those same phone lines for telemedicine.
Please remember you can always reach us via email (firstname.lastname@example.org) for all of your pets needs.
Wishing everyone health and safety,
Lane Animal Hospital
Exceptional care and family values are at the core of all we do at Lane Animal Hospital. As such, we felt incumbent to reach out to you and let you know what measures we have in place to continue to provide for your family’s pet medical needs, in what promises to be an ever evolving situation with Covid-19 Pandemic.
1. We have increased our efforts to mitigate the spread of any contagion with strenuous, continuous disinfection of all hard surfaces and mandating the donning of masks and gloves for all personnel for all shifts.
2. We have closed our lobby temporarily and are implementing mandatory “curb-side” admission for all services. A member of our team will happily meet you at your car and transport your pet(s) in and out of our hospital to decrease unnecessary social interaction. Cats must be brought for appointments in a carrier, dogs will be brought into the hospital on 2 of our leashes. Small dogs may also be brought in a carrier. We do have a limited number of carriers in the building clients may borrow for appointments if needed.
3. Services may be provided outside our exam rooms, in a large treatment area to further insulate everyone from potential exposure. This is in keeping with the stringent guidelines set forth by CDC, AVMA and Washtenaw County’s Health Department.
4. We have NOT changed our hours of operation, but we have scaled back significantly on staffing. This may make it impossible for us to guarantee that the doctor of you choice is available for your pet. We will do our best to accommodate your personal preference, but ask your understanding of this scheduling protocol at this time.
5. We are prepared to offer TELE-MEDICINE as an alternative to some traditional exams-these will be case by case, but available from our doctors when deemed appropriate, to provide best medicine in the safest environment.
6. We are NOT cancelling any currently scheduled NON ELECTIVE procedures, but will be very conservative in scheduling surgeries going forward. This is in an effort to preserve what promises to be a limited amount of PPE (personal protective equipment) essential for surgical procedures. These resources are paramount to protect humans, and as such, precious and scarce.
7. We are collaborating with Dr. Rode and her team at Chelsea Animal Hospital, in a combined effort to continue to offer best medical options for all the patients in our community.
8. Effective immediately we will no longer offer ancillary services such as routine boarding and grooming. We have not cancelled our existing boarding reservations, but we will not be accepting any NON MEDICAL baths or boarding until further notice.
9. We have placed clear bins at our front entrance which will house any medications or RX diets that need to be “picked up.” Again, there will be no public access to our lobby.
10. We have set up PAYPAL and VENMO accounts to facilitate transactions for all medications, food and services, as additional options beyond our normal forms of payment.
11. We are doing our best to keep adequate inventory level on hand, but we do anticipate more delays on future shipments. Our online pharmacy is an option to consider for medications and food.
We are committed to continue to serve the animal medical needs of our community today as we have for more than 100 years. Working together and being united in our commitment to maintain the safest environment for all, will take flexibility, sacrifice and congenitally. These are days of uncertainty and unprecedented circumstances, which will ask a bit more of our best efforts to navigate. We must do all we can to remain open as we are currently considered “an essential business.” If any member of our team is exposed to or becomes infected with Covid-19 we would likely be forced to close. We must take every precaution to prevent this.
Please be assured of our best wishes for good health and good cheer to you all. We remain grateful to be entrusted with your pet’s care!
Your Doctors and the entire Healthcare Team at Lane Animal Hospital
Reminder that our LAH online pharmacy, available to place orders 24/7 with zero human to human contact.
Through the LAH MyVetStoreOnline you are able to order medications and pet food, both prescription and over-the-counter, and even toys, treats and other items for your furry family members.
All prescription items require doctor approval, and orders will be completed within 24-48 hours. Monthly automatic refills can also be requested for both food and medications.
Shipping is free on all orders over $38, and shipping is already included in the cost for autoship items like diets and our Easy Dose It program for single doses of your pet's prescriptions. Shipping has typically been an estimated 3-5 business day, but with the drastic increase in order deliveries we are hearing this estimate may increase.
Our online pharmacy is not the most user friendly at times, we understand, but with a little patience or calling us for help it can be a really great resource right now and also a great way to save money as the prices are typically 10-30% less than in hospital due to the efficiency the warehouses can fill these orders vs in the hospital.
Also remember for more money saving, all manufacturer guarantees and rebates still apply on products purchased through our online store!
Visit https://laneanimalhosp.myvetstoreonline.pharmacy/main.asp?uri=1360&id=1855 to check it out.
An update on LAH operations.
At this time we now have some team members on self quarntine due to travel, some due to compromised immune systems, and some for concern with their families. Please continue to be patient with us as we are trying our best in this extreme circumstance. We are taking all the precautions we can with santizing, as well as hygiene and personal protective equipment for our staff. Please bear with us as we try to accommodate all of our patients right now.
Please see the updates outside the building on the doors for the most up to date information on temporary protocol changes.
We must insist at this time no children or anyone exhibiting illness symptoms enter our building. We are here for you and your pets, please call us and we are happy to work with you- providing car side service to bring your pet in, while allowing you and your children or ill clients to stay safely in your vehicle. We always offer drop off for pets to be examined and treated, we can accomodate this as well with car-side service please discuss with our team when you call to schedule or before you arrive for an appointment. We are also always happy to bring out medications and food to the car as well for clients! Just give us a call to refill your prescription or place a special order, they can be paid for over the phone after the doctor has approved.
As always, Lane Animal Hospital remains committed to the pets we treat, the clients who have been so loyal to us, our staff and their families, and the community of Chelsea. Please reach out to the hospital directly with additional questions and concerns. We are hopeful, that with appropriate precautions and safety measures, will stay healthy and safe.
Lane Animal Hospital
COVID-19 and Lane Animal Hospital's reponse:
*Lane Animal Hospital will continue to see patients, as we always have, throughout our regular business hours. We have not made, nor do we currently have plans to make, any adjustments to our regular schedule.
*We want to assure our clients we are taking your health just as seriously as we take your pets.
*We ask that for appointments, 1 healthy adult bring in your pet for their visit. We are asking that ill adults and children not come into the hospital at this time to limit exposures for all.
*If you are feeling ill and are the only person who can bring your pet to LAH, we ask that you please call us from your car and wait there rather than coming into the lobby. We will discuss options with you and the doctor on the best approach to helping your pet.
*We won't be offended if you decline a handshake and ask that you not be offended if we don't offer our hand. We are all trying to avoid shaking hands and human to human contact, but old habits are hard to break.
Sanitizing at Lane Animal Hospital
Although human to human contact is the most worrisome means of transmission, surface spread is still a concern. The following precautions are being taken to keep everyone healthy at Lane Animal Hospital.
*Examination rooms are cleaned and disinfected between each client using antibacterial products. This has always included any areas pet are touching, and a general wipe down of client chairs, however becasue of COVID-19 we are now santizing all electronics (including credit card swipe machines), light switches, and door handles.
*Hand sanitizer bottles and sinks with liquid soap are located within each of our main examination rooms for staff and client use to promote healthy hand hygiene.
*Our reception lobby will be sanitized throughout the day- door handles, electronics, and countertops. It is normally cleaned throughout the day from pet visits, but the concern is now for human health.
Are your pets at risk or putting you at risk?
*Thursday, February 27th, there was a report released in Hong Kong that a dog was quarantined after samples obtained from its naval cavity and mouth tested "weak positive" (fecal testing was negative) for the virus that causes COVID-19. The dog was retested February 28th, March 2nd, and March 5th with the same "weak positive" result. The dog's owner had previously been diagnosed with COVID-19. Based on the consistency and persistence of the results, it is suggested that the pet dog may have a low-level of infection, though has remained asymptomatic and this may have been a case of human-to-animal transmission, this is however still spectulative and further testing is being conducted.
*Although there have not been reports of pets or other animals becoming sick with COVID-19, out of an abundance of caution, it is recommended that those ill with COVID-19 limit contact with animals until more information is known about the virus.
*At this time, experts have not expressed concern about transmission to or from animals. Multiple international health organizations have indicated that pets and other domestic animals are not considered at risk for contracting COVID-19.
*As always, animal owners should continue to include pets and other animals in their emergency preparedness planning, including keeping a two-week supply of food and medications on hand.
*This is a rapidly evolving situation and we will continue to try to update as new information becomes available.
Last but not least, we ask you to be patient with us. We have asked our staff if ill to not come to work and potentially spread something contagious. Therefore, as a small business, we expect to be short staffed at some points in the next few weeks. As school closures until April have now begun, we also understand daycares may also be forced to close. These will both have a large impact on the LAH team and we are expecting at least some staff shortages over the next few weeks. Please bear with us as we try to accommodate all of our patients.
As always, Lane Animal Hospital remains committed to the pets we treat, the clients who have been so loyal to us, our staff and their families, and the community of Chelsea. Please reach out to the hospital directly with additional questions and concerns. We are hopeful, that with appropriate precautions and safety measures, everyone will stay healthy and safe.
Lane Animal Hospital
PS- The picture attached is a great way you can limit the human to human transfer and contact for the next few weeks, many of you likely have one of these at home already! :)
Lane Animal Hospital
701 N Main St.
Chelsea, MI 48118
Phone: (734) 475-8696
Fax: (734) 475-8526
Call us to schedule your appointment today!
Monday: 7 am - 7 pm
Tuesday: 7 am - 7 pm
Wednesday: 7 am - 7 pm
(12-2pm twice monthly our building closes for staff meeting and training)
Thursday: 7 am - 7 pm
Friday: 7 am - 5 pm
Saturday: 7 am - 1 pm
*Appointments starting at 8:00 AM
You can send us e-mail to: email@example.com
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